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Privacy Policy

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MediHope Privacy Policy

This Privacy Policy describes how MediHope (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit or make a purchase from our website or otherwise interact with our services.

1. What We Collect

When you visit the Site, we may collect certain information automatically, and we may collect additional information when you place an order or contact us. Collectively, we refer to this as “Personal Information”.

a) Device Information

  • Examples: web browser version, IP address, time zone, cookie information, which pages or products you view, search terms, and how you interact with the Site.
  • Purpose: to ensure the Site loads correctly for you, and to analyze Site usage to help us improve and optimize user experience.

b) Order & Payment Information

  • Examples: name, billing address, shipping address, payment information (e.g. credit-card details), email address, phone number.
  • Purpose: to process your order, arrange shipping, provide invoices or order confirmations, communicate with you about your order, screen for potential fraud or risk, and — if you consent — offer you information or marketing about our products and services.

c) Customer Support Information

  • If you contact us for support, we may collect information you provide (e.g. name, contact details, order reference, messages).
  • Purpose: to respond to your inquiries, handle requests, and provide customer service.

2. How We Use & Share Personal Information

Use

We use the Personal Information we collect to:

  • Provide products and services you request;
  • Process payments and fulfill orders;
  • Communicate with you (e.g. order confirmations, shipping updates, support correspondence);
  • Send marketing communications, promotions, or offers — only if you have consented (or where otherwise permitted by law).

Sharing with Service Providers & Compliance

We share your Personal Information with trusted third-party service providers to help us deliver our services. For example, we may use a third-party e-commerce/payment/fulfillment platform to process orders.
We may also disclose your Personal Information if required by law (subpoenas, court orders, regulatory requests) or to protect our legal rights.

Advertising & Analytics

We may use your Personal Information to offer you targeted advertisements or marketing communications that we believe may interest you. We may also use analytics tools (e.g. website analytics) to help us understand how users interact with our Site, so we can improve the Site and our services.

3. Legal Basis for Processing (if you are in EU/EEA)

If you are a resident of the European Economic Area (EEA), we rely on one or more of the following lawful bases for processing your personal data:

  • Your consent;
  • The performance of the contract between you and MediHope;
  • Compliance with our legal obligations;
  • Protection of your vital interests;
  • Tasks carried out in the public interest;
  • Our legitimate interests (provided that they do not override your fundamental rights and freedoms).

4. Retention

We retain your Personal Information for as long as necessary to fulfill the purposes for which it was collected — for example, to complete your orders, provide customer service, comply with applicable laws, or until you ask us to erase it (where such right applies).

5. Automated Decision-Making & Profiling

We do not use fully automated decision-making (including profiling) that has a legal or otherwise significant effect on you.
However, our processor may use limited automated processes (e.g. fraud prevention, temporary deny-lists of IP addresses or payment methods) which do not by themselves have a legal or significant effect on you.

6. Cookies & Tracking

We use cookies and similar technologies to enhance your experience on our Site. These may include:

  • Functional cookies (e.g. to manage your shopping cart, login sessions, region settings);
  • Performance cookies (e.g. analytics, tracking how you use the Site);
  • Advertising and marketing cookies (e.g. to personalise offers, track referrals).

Some cookies are “session cookies” (deleted when you close your browser), others are “persistent cookies” (expire after a set time — typically between 30 minutes and up to two years).

You can control or disable cookies via your browser settings. However, please note that blocking or deleting cookies may affect your ability to use certain features of the Site (e.g. checkout, login, preferences).

Because there is no standard for “Do Not Track” browser signals, MediHope does not currently alter its practices in response to them.

7. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, business operations, or legal/regulatory requirements. We will post the updated policy on our Site, with a revised “Last Updated” date.

8. Contact & Complaints

If you have any questions, concerns, or complaints about our privacy practices — or wish to request erasure or access to your personal data — please contact us at:

[Insert MediHope contact email]

If you are not satisfied with our response, you may have the right to lodge a complaint with the relevant data-protection authority in your jurisdiction.

Last updated: [1 October 2025]