MediHope — Terms of Service

Effective Date: [01 October 2025]

1. Overview

This website is operated by MediHope. Throughout the site, the terms “we”, “us” and “our” refer to MediHope. MediHope offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here (the “Service”). By visiting our site and/or purchasing something from us, you engage in the Service and agree to be bound by these Terms of Service (the “Terms”), including any additional terms and policies referenced herein. These Terms apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

Please read these Terms carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms. If you do not agree with all the Terms, you must not access the website or use the Service.

Any new features or tools which are added to the current site shall also be subject to the Terms. We reserve the right to update, change or replace any part of these Terms by posting updates and/or changes to our website. It is your responsibility to check this page periodically. Your continued use of the site following the posting of changes constitutes acceptance of those changes.

Our online store is hosted on a third-party e-commerce platform. That platform provides us with the online infrastructure that allows us to sell products and services to you.

2. Online Store Terms

By agreeing to these Terms, you represent that you are at least of the age of majority in your jurisdiction of residence, or that you are of the age of majority and have given consent for any minors under your care to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you use the Service in violation of any laws in your jurisdiction (including, but not limited to, intellectual property laws).
You must not transmit any viruses or malicious code through the Service.
Any breach or violation of these Terms may result in immediate termination of your access to the Service.

3. General Conditions

We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (except for payment information) may be transferred unencrypted over various networks; payment information is always encrypted during network transmission.
You agree not to reproduce, duplicate, copy, sell, resell or otherwise exploit any portion of the Service without our prior written permission.
Headings in this agreement are for convenience only and will not affect the interpretation of the Terms.

4. Accuracy, Completeness and Timeliness of Information

MediHope does not guarantee that any information on the site is accurate, complete or current. Material on the site is provided for general information only and should not be relied on as the sole basis for making decisions without consulting more accurate or complete sources. Any reliance on the information is at your own risk.
We reserve the right to modify the contents of the site at any time, but we have no obligation to update any information. You agree it is your responsibility to monitor changes to our site.

5. Modifications to the Service and Prices

Prices for our products and services are subject to change without notice.
We may modify or discontinue the Service (or any part thereof) at any time, without notice.
We will not be liable to you or any third-party for any modification, price change, suspension or discontinuance of the Service.

6. Products or Services (if applicable)

Certain products or services may be available exclusively online through the site. These may have limited quantities and are subject to returns or exchanges only according to our Returns & Refund Policy.
We have made efforts to display as accurately as possible the colors and images of our products; however, we cannot guarantee that your display monitor will accurately reflect those colors.
We reserve the right (at our discretion) to limit or cancel quantities offered per person, per household, per order, or per account.
We reserve the right to refuse or cancel any order for any reason — including orders that appear to be placed by dealers, resellers or for distribution.
All product descriptions and pricing are subject to change without notice. We may discontinue any product at any time.
No offer for any product or service made on this site is valid where prohibited by law.
We make no warranty that the quality of any product or service purchased will meet your expectations.

7. Accuracy of Billing and Account Information

We reserve the right to refuse or cancel any order placed. This includes limiting or canceling quantities ordered per person, per household, per account, per credit card, and/or per billing or shipping address.
If we change or cancel your order, we may attempt to contact you using the email, billing address or phone number provided at the time of order.
You agree to provide current, complete and accurate account and purchase information and to promptly update account/email/payment details as needed to complete transactions and contact you if necessary.

8. Optional Tools

We may provide you with access to third-party tools over which we have no control or input. These tools are provided “as is” and “as available.” We make no warranties or representations about these third-party tools.
Any use of optional tools is at your own risk. We shall have no liability arising from your use of such tools.
Future services or features we add will also be subject to these Terms.

9. Third-Party Links

The Service may include links to third-party websites or services. We are not responsible for examining or evaluating the content or accuracy of such third-party materials.
We do not warrant or have liability for any third-party content, products or services.
If you decide to access any third-party content, you do so at your own risk, and you should review and understand that third-party’s terms and policies.

10. User Comments, Feedback and Other Submissions

If you submit comments, ideas, suggestions, proposals, plans or other materials (“Submissions”) to us (either at our request or voluntarily), you grant MediHope the right to use, reproduce, modify, publish, distribute, translate and otherwise exploit such Submissions globally, and you waive any claim you may have in relation to those Submissions.
You agree that your Submissions will not violate any third-party rights (e.g., intellectual property, privacy, defamation) and will not be unlawful, abusive, obscene, or contain malware.
We are under no obligation to monitor, respond to, or compensate for any Submissions.
We reserve the right (but are not obliged) to review, edit, remove or refuse any Submission that in our judgment violates these Terms.

11. Personal Information

Your submission of personal information through our site is governed by our Privacy Policy.

12. Errors, Inaccuracies and Omissions

Occasionally there may be information on the site that contains typographical errors, inaccuracies, or omissions (including pricing, product descriptions, promotions, shipping charges or availability).
We reserve the right to correct any errors, update or change information, cancel orders, or refuse orders if information is inaccurate.
We are not obligated to update or clarify information except as required by law.

13. Prohibited Uses

You agree not to use the site or its content for the following purposes:

Any unlawful or unauthorized purpose;
Soliciting others to perform or participate in unlawful acts;
Violating any law or regulation (local, national, international);
Infringing our intellectual property rights or the rights of others;
Harassing, abusing, harming, defaming, discriminating against or otherwise violating the rights of others;
Submitting false or misleading information;
Uploading or transmitting viruses or malicious code;
Attempting to gain unauthorized access to the Service or related systems, or circumventing security features;
Collecting or harvesting any personally identifiable information from others;
Spamming, phishing, scraping, or any similar prohibited conduct;
Using the site for any obscene or immoral purpose.

We reserve the right to terminate or suspend your access to the Service for violation of any of these prohibited uses.

14. Disclaimer of Warranties; Limitation of Liability

We do not guarantee that your use of the Service will be uninterrupted, timely, secure or error-free.
We make no representation or warranty that the results obtained from using the Service will be accurate or reliable.
All products and services offered through the Service are provided “as is” and “as available,” unless otherwise stated.
To the fullest extent permitted by law, MediHope (and its directors, officers, employees, affiliates, agents, suppliers, service providers and licensors) will not be liable for any direct, indirect, incidental, special, punitive or consequential damages arising out of or in connection with your use of the Service or purchase of products — including, but not limited to, lost profits, lost savings, loss of data, or any similar damages.
Where applicable law does not allow the exclusion or limitation of certain liabilities, our liability will be limited to the maximum extent permitted by law.

15. Indemnification

You agree to indemnify, defend and hold harmless MediHope and its parent companies, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees from and against any claim or demand (including reasonable legal fees) made by any third-party due to or arising out of:

Your breach or violation of these Terms;
Your violation of any law or third-party rights;
Your use of the Service;
Your Submissions; or
Any other activity related to your use of the Service.

16. Severability

If any provision of these Terms is found to be invalid, unlawful or unenforceable by a court of competent jurisdiction, that provision shall be severed from the Terms, and the remaining provisions will continue in full force and effect.

17. Termination

These Terms are effective until terminated by either you or us. You may terminate at any time by discontinuing use of the Service.
We may terminate the Terms and your access at any time without notice if, in our sole judgment, you fail to comply with any term or condition.
Termination does not affect obligations incurred prior to termination.

18. Entire Agreement

These Terms, along with any policies or operating rules posted by us on the site, constitute the entire agreement and understanding between you and MediHope. They supersede all prior or contemporaneous agreements, proposals or communications, whether written or oral.

No waiver by MediHope of any right or provision under these Terms will be considered a waiver of any other right or provision.

19. Governing Law

These Terms and any separate agreements by which we provide products or services shall be governed by and construed in accordance with the laws of Australia.

20. Changes to Terms of Service

We reserve the right to update, change or replace any part of these Terms by posting changes on the site. It is your responsibility to review the most current version periodically. Your continued use of the site following posting of changes constitutes acceptance of those changes.

21. Contact Information

If you have any questions about these Terms, please contact us at: [contact@medihope.com.au]

22. Healthcare-Related Notices, Disclaimers & Compliance

Because MediHope provides services and products related to health, wellness, Traditional Chinese Medicine, herbal products, and other therapeutic modalities, the following additional terms apply:

(a) Medical Advice Disclaimer

Information provided on the website, product listings, articles, blogs, consultation descriptions, treatment information, dietary advice, or general health recommendations is for informational purposes only.
The Service does not constitute medical, clinical, diagnostic, or professional health advice and must not be relied upon as such.
Nothing on this website should replace consultation with a qualified healthcare professional.
Always seek advice from your doctor, registered health practitioner, or other licensed medical provider regarding any health concerns, conditions, or treatment decisions.
Never delay seeking medical help because of information obtained from this site or from any MediHope communication.

(b) No Guarantee of Therapeutic Outcomes

Results from treatments, herbal products, supplements, or wellness services vary from person to person.
MediHope makes no guarantee that any product, herbal formula, therapy, or treatment service will be effective for a particular condition, symptom, or medical goal.
Statements regarding health-related benefits have not necessarily been evaluated by any regulatory or therapeutic goods authority.
Use of any product or service is at your sole discretion and risk.

(c) Australian Health-Regulation Compliance

Where applicable, MediHope complies with relevant Australian laws and professional guidelines, including but not limited to:

Australian Health Practitioner Regulation Agency (AHPRA) advertising standards
Therapeutic Goods Administration (TGA) guidance for therapeutic claims
National Code of Conduct for Health Care Workers
Any state or federal health-services legislation overseeing complementary and allied-health practice

All promotional wording, treatment descriptions, testimonials, and references to clinical outcomes are intended to comply with these obligations.
If any claim, term, or description conflicts with applicable laws, it shall be interpreted in the most compliant manner permitted by Australian health regulations.

(d) Consumer Law Obligations

Nothing in these Terms limits your rights under the Australian Consumer Law (ACL).
Where products or services are supplied in Australia and ACL applies, consumers may be entitled to guarantees that cannot be excluded.
To the extent permitted by law:

our liability is limited to the repair or replacement of goods, or re-supply of services
we do not accept responsibility for indirect, consequential, or financial loss arising from the use of our products or services

Where ACL protections apply, they take precedence over any conflicting clause in these Terms.

(e) Collection, Storage & Use of Health Information

Because our services may involve health consultations, treatment booking, intake forms, and clinical record-keeping, we may collect information that is classified as health, medical, or clinical data, which is considered sensitive information under Australian privacy law.

We commit to the following:

Personal and health-related information is collected only to provide appropriate services, prescriptions, treatment recommendations, appointments, record-keeping, or customer support.
Health information is stored securely and handled in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
We do not disclose identifiable health information to third parties except:
1. where legally required,
2. where essential to deliver treatment (e.g., sending prescriptions to a supplier with your consent), or
3. where reasonably necessary for regulatory compliance.
You may request access to your personal health records, subject to identity verification and lawful record-retention obligations.
We take reasonable steps to protect health records from misuse, interference, loss, unauthorized access, modification, or disclosure.

For more details, please refer to our Privacy Policy.

(f) Fitness for Use, Allergies & Contraindications

Herbal products, supplements, and treatment services may not be suitable for everyone.
Always disclose allergies, medication use, medical diagnoses, pregnancy, or any other relevant health information before using our products or booking services.
By using our products or services, you acknowledge the need to consult with a qualified practitioner before use.

(g) Emergency Situations

MediHope is not an emergency medical service.
If you are in urgent distress, have acute symptoms, or experience a medical emergency, call 000 or seek immediate hospital or emergency care.

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